FAQ

It's easy: click "Create Account" and fill in your details. You can also checkout as a guest.

It's not mandatory, but registering allows you to save your information, track your orders, and receive updates.

You will receive a confirmation email with your purchase details and order number.

From your account in the My Orders section or through the tracking link we sent you by email.

Write to us at [your support email] with your order number and photos of the product. We'll provide you with a solution as soon as possible.

We ship throughout Mexico and internationally.

Yes, you can select “Pickup in store/drop-off” at checkout.

The cost is automatically calculated based on your address and displayed before checkout.

It depends on your location. On average, it takes between 3 and 7 business days.

Once dispatched, we'll email you the tracking number and the shipping company's link.

You can pay by credit card, debit card, bank transfer, and virtual wallets (e.g., Mercado Pago).

Yes, with a credit card you have installment plans that you can see at checkout.

Absolutely. We use secure payment platforms, and your data is protected at all times.

Yes, at checkout you can choose bank transfer or cash at designated payment points.

You can return or exchange your product within 10 days of receiving it, as long as it's in perfect condition. Find more detailed information in the Return Policy section.

You have up to 15 calendar days from the date you receive your order.

The first exchange is free. If you need more, shipping costs are the customer's responsibility.

Email us at customerservice@bedouinlifeconcept.com with your order number and we'll explain the steps.

You can choose another product of the same value or request a coupon to use on your next purchase.

You can write to us at customerservice@bedouinlifeconcept.com or via WhatsApp at +52 55 2336 9444 .

Monday to Saturday from 9 am to 10 pm.